FAQ (Frequently Asked Questions)
Q:
Why is the name of the color of my vehicle different from what is appearing on your Internet site?
A:
It can happen that the name of the color differs from one company to the other. Only the manufacturer's color code identifies the color of your vehicle.
Q:
The thumbnail for my vehicle's color on the Internet site doesn't seem right to me. What should I do?
A:
The thumbnails only serve as a reference to help you identify the color of your vehicle. The color code of your manufacturer always prevails.
Q:
Why can't we order more than one FIX-UP TOUCH-UP PEN© at one time?
A:
In order to comply with the safety and transport standards (WHMIS).
Q:
How do I find my vehicle's color code?
A: First, you need to know that every manufacturer has its own coding system and has a different location for this color code. You can find your color code by consulting your vehicle's operating manual or consult our website, or contact your dealership.
Q:
Do I absolutely need to order the tri-coat (3 coats) FIX-UP TOUCH-UP PEN©?
A:
Once we receive your color code number we will know if you need this other FIX-UP© pen for your vehicle. If this is the case, the appropriate invoice will be enclosed with the shipment.
Q:
Do you keep credit card information?
A:
No, we do business with a certified company specializing in secure banking and we are forbidden to keep your credit card number without your authorization.
